If you are having issues with Cosneta software, there may be other options before you return it:
When you contact us, please tell us the nature of the problem and when the problem happened.
Buy in confidence. Under the following circumstance, you have 14 days from the date of download (this includes rental, licenced or subscription services) to request a full refund, for any reason. We want you to be happy with our products and this returns and refund policy is provided in addition to any legal guarantees or any other statutory rights that you may have under law.
If you exercise your right of refund, we will reimburse all payments received from you, excluding any original costs associated with delivery. Delivery costs are non-refundable. We will however refund the delivery costs for return (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery, unless otherwise agree by us)
Payments of refunds will be made no later than 14 calendar days from the day on which Cosneta agree to refund you. We will make every attempt to refund you in the same method of payment that you used for the initial transaction, or agree a method of repayment that is suitable to both parties. You will not incur any fees as a result of such reimbursement.
Any physical goods, documentation, DVD’s (or other media), instruction manuals, and other material, must be sent back without undue delay, in the original packaging and not later than 14 calendar days from the day Cosneta agrees to refund you. The deadline is met if you send back the goods before the period of 14 calendar days has expired. Cosneta will examine the items when received and, if they meet our return criteria, we will issue a credit to the same method of payment you used to purchase the item and notify you by email.
Cosneta reserves the right to withhold reimbursement until we have received the products and accompanying materials back or you have supplied evidence of having sent back the products, whichever is the earliest. We will bear the costs of return, as long as the cost of return is agree with us. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
We will accept returns of items that meet our return criteria and as where the following requirements apply.
All products must be returned with reasonable care having been taken (such as must not show wear or damage, and must be in a condition that permits us to resell them). All returns must be accompanied by the original documentation, instruction manuals, registration, parts and components (including cables, controllers, and accessories) and the original manufacturer packaging. If you are returning software, you must also include all media and product keys. Subject to applicable law, failure to include such items may prevent or delay your refund or result in additional fees. Cosneta reserves the right to deny any return if it fails to meet the return criteria and conditions.
Cosneta Ltd will not accept the following software for return: (i) software or accompanying
material that have been personalised or customised in any way: (ii) third party software not provided by Cosneta in conjunction with the software for refund, (iii) items or software that have been used, altered, tampered or damage, (iv) performed services,
Downloadable products and subscriptions. For eligible downloadable products and subscriptions, we may require you to sign an electronic letter of destruction as a condition of your return to confirm that you have uninstalled and have not made any copies of the product. The product key of these products will be blocked and you will not be able to install or use the software in the future.
Services. To qualify for return, any service must not have been delivered, performed or consumed by you.
Personal data. Cosneta is not responsible for any personal data included on returned items. Please ensure that your personal data is removed from all items prior to return.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com or write to us at Cosneta Ltd, Garscadden Enterprise Centre, Suite 10, Garscadden House, 3 Dalsetter Crescent, Glasgow, G15 8TG, United Kingdom.